Inspection IDReason for InspectionInspection DateInspection Status 
SIN-00231453 Renewal 09/19/2023 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.63(a)On 9/20/23 at 10:37AM, the hot water temperature at the first-floor bathroom sink measured 135.1 Fahrenheit.Heat sources, such as hot water pipes, fixed space heaters, hot water heaters, radiators, wood and coal-burning stoves and fireplaces, exceeding 120°F that are accessible to individuals, shall be equipped with protective guards or insulation to prevent individuals from coming in contact with the heat source. On 9.20.23, the maintenance director turned the water temperature down at the hot water tank. 09/20/2023 Implemented
SIN-00197608 Renewal 11/16/2021 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.106The furnace inspection was completed on 5/20/2020, then again on 10/28/21, exceeding the annual requirement.Furnaces shall be inspected and cleaned at least annually by a professional furnace cleaning company. Written documentation of the inspection and cleaning shall be kept. A Maintenance Director was hired to monitor these inspections. 11/11/2021 Implemented
SIN-00180271 Renewal 12/08/2020 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.112(d)The fire drill complete on 4/16/2020 had an evacuation time of 180 seconds. The fire drill completed on 8/22/2020 did not include the evacuation time. The fire drill completed on 11/20/2020 had an evacuation time of 3 minutes. Individuals shall be able to evacuate the entire building, or to a fire safe area designated in writing within the past year by a fire safety expert, within 2 1/2 minutes or within the period of time specified in writing within the past year by a fire safety expert. The fire safety expert may not be an employe of the home or agency. Staff assistance shall be provided to an individual only if staff persons are always present at the home while the individual is at the home. To prevent a reoccurrence of the violation. The fire drill form was modified so that all areas of concern can easily be used by all staff. The Team Leads received training on the updates to the form on 12/15/20. All Creative Dialogues staff will receive training on the modified form. Once a fire drill has been completed it will be submitted for review to the Program Manager. Once the Program Manager reviews the form it will be submitted to the Program Director for final review before being filled in the appropriate place. If there have been errors identified on the fire drill form it will be returned to the staff that ran the drill to be corrected and if need be the fire drill will be reran prior to the month ending. Once the drill has been resubmitted it will go through the review process again to assure there are no blanks or errors prior to filing. All staff will be retrained on the regulation that resulted in a violation. [As per information via email provided to the Department on 1/6/21, the Agency has determined that staff person responsible for fire drills that exceeded the required evacuation time was not aware of the regulatory and practical need to evacuate in the required time of 2 1/2 minutes. Immediately and prior to conducting fire drills, the CEO or designee shall educate all staff person in the requirements of conducting fire drill including the required evacuation time. The CEO or designee shall monitor the staff person responsible for conducting the fire drills that exceeded the required time lime to ensure the staff person is able to conduct the fire drill meeting all the requirements. Documentation of the observation shall be kept. Documentation of aforementioned audit and aforementioned trainings shall be kept. (DPOC by AES,HSLS on 1/6/20)] 01/11/2021 Implemented
6400.34(a)Individual #1 was informed and explained individual rights on 5/11/20. The rights document did not include the following rights: 6400.32e through 6400.32i, to choose, accept risks, refusal and control the individual's schedule, activities and services, privacy and access to person and possessions; 6400.32n, unrestricted and private access to telecommunications; 6400.32p through 6400.32u, choosing with whom they share a bedroom, decorating and furnishing bedroom and common areas, locking doors in bedrooms and in the home, access to food at any time, and making healthcare decisions.The home shall inform and explain individual rights and the process to report a rights violation to the individual, and persons designated by the individual, upon admission to the home and annually thereafter.The immediate correction was to modify the existing client rights forms to assure that all missing rights have been captured. All clients have signed the revised version of the client rights. To prevent a reoccurrence of this violation all staff will be retrained on the regulation that was violated. The revised form will be utilized moving forward with all individuals being served by Creative Dialogues. The Program Specialist will monitor forms quarterly for accuracy and to monitor the progress of the plan of correction. Quarterly Audits of the Program Books will be completed by the management team.[Documentation of all audits shall be kept. (DPOC by AES,HSLS on 1/6/21)] 01/11/2021 Implemented
SIN-00161700 Renewal 08/23/2019 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.112(c)The written fire drill record for the fire drill held 8/19/19 did not include the amount of time it took for evacuation.A written fire drill record shall be kept of the date, time, the amount of time it took for evacuation, the exit route used, problems encountered and whether the fire alarm or smoke detector was operative. - The immediate response was to have the staff that completed the fire drills make the corrections that were in violation. In response to the annual inspection, it was noted that a team lead position needed to be created. The team lead position was created, and staff were identified and trained on the position. The team lead position will report directly to the program director. One of the areas to be addressed by the team lead was the supervision of direct care staff completing monthly fire drills. The monthly fire drill form has been revised to draw attention to all areas of concern. All staff will be retrained on the form. Once a fire drill has been completed it will be reviewed by the team lead for any errors and then passed onto the program director for review. Both the team lead and the program director will sign off on the fire drill form to verify that it has been reviewed. All staff will be trained on the fire drill form by September 20th ,2019. Along with the cited regulation.Quarterly fire drill book audits will occur to monitor for effectiveness.[Documentation of the trainings shall be kept. (DPOC by AES,HSLS on 9/18/19)] 09/30/2019 Implemented
6400.165(g)The review of medications prescribed to treat symptoms of a psychiatric illness, dated 4/19/19 for Individual #2 did not include the necessary dosage or the need to continue the medications. The review of medications prescribed to treat symptoms of a psychiatric illness, dated 3/11/19 for Individual #2 did not include the necessary dosage of the medications.If a medication is prescribed to treat symptoms of a psychiatric illness, there shall be a review by a licensed physician at least every 3 months that includes to document the reason for prescribing the medication, the need to continue the medication and the necessary dosage.The immediate response was to send the forms back to the doctor's office for correction's. All attempts will be documented . To prevent this type of occurrence in the future, the medical form has been revised. Inresponse to the annual inspection a team lead position has been created. The team lead position will be under the program director. The team lead will be responsible for the initial review of all appointment forms prior to submission to the program director. Once a form has been reviewed without any errors it will than be placed in the individual file . all staff will be trained on the new process along with any new staff being hired. Quarterly audits of all individual file will occur to monitor for effectiveness. [Documentation of audits of medication reviews, individual record and trainings shall be kept. (DPOC by AES,HSLS on 9/18/19)] 09/30/2019 Implemented
6400.166(a)(7)Refresh tear drop 0.5%, instill two drops into each eye every morning is prescribed to Individual #1. Individual #1's August 2019 Medication Administration Record reads "instill one to two drops in left eye every morning."A medication record shall be kept, including the following for each individual for whom a prescription medication is administered: Dose of medication.In response to violation. The immediate correction was that the violation was reviewed with the staff that work at the site. Staff will pass the medication as per the prescribed order. To prevent this type of error in the future all staff will receive a medication review class. The medication review class will consist of reviewing comparing medication labels to the Medication administration record, what to do in the event something doesn¿t match. Along with what to do if an individual refuse a medication. A medication refusal form has been created along with a revised med error form. As a response to the annual inspection, agency is putting team lead staff in place. One of the responsibilities of the team lead staff will be to assist the program director with monitoring the medications. The team lead will be trained to be medications observers. The team lead staff will monitor the medication process with the direct care staff. Medication records will be monitored weekly by the Team lead staff and monthly by the program director. A weekly Medication record review tool has been created to assist the team lead staff when reviewing the medication administration record. The program director will complete a medication review monthly with the team lead. All agency staff will receive training by September 30, 2019. The Team lead staff will receive the observer training according to the guidelines specified on the my ODP website by October31,2019. [Documentation of trainings shall be kept. (DPOC by AES,HSLS on 9/18/19) 10/31/2019 Implemented
6400.166(a)(10)Hydroxyzine HCL 25mg, take 2 tablets (50mg) by mouth at bedtime and an additional 1 to 2 tablets once a day as needed for anxiety is prescribed to Individual #2. Individual #2's August 2019 Medication Administration Record reads "take 1 to 2 tablets by mouth every night at bedtime as needed for anxiety."A medication record shall be kept, including the following for each individual for whom a prescription medication is administered: Administration times.In response to violation. The immediate correction was that the violation was reviewed with the staff that work at the site. Staff will pass the medication as per the prescribed order. To prevent this type of error in the future all staff will receive a medication review class. The medication review class will consist of reviewing comparing medication labels to the Medication administration record, what to do in the event something doesn¿t match. Along with what to do if an individual refuse a medication. A medication refusal form has been created along with a revised med error form. As a response to the annual inspection, agency is putting team lead staff in place. One of the responsibilities of the team lead staff will be to assist the program director with monitoring the medications. The team lead will be trained to be medications observers. The team lead staff will monitor the medication process with the direct care staff. Medication records will be monitored weekly by the Team lead staff and monthly by the program director. A weekly Medication record review tool has been created to assist the team lead staff when reviewing the medication administration record. The program director will complete a medication review monthly with the team lead. All agency staff will receive training by September 30, 2019. The Team lead staff will receive the observer training according to the guidelines specified on the my ODP website by October31,2019.[Documentation of trainings shall be kept. (DPOC by AES,HSLS on 9/18/19) 10/31/2019 Implemented