Inspection IDReason for InspectionInspection DateInspection Status 
SIN-00198459 Renewal 01/03/2022 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.15(a)(Repeat from inspection dated 1/11/21) The self-assessment that was completed was not dated. There is no way to verify the self-assessment was completed within the correct timeframe.The agency shall complete a self-assessment of each home the agency operates serving eight or fewer individuals, within 3 to 6 months prior to the expiration date of the agency¿s certificate of compliance, to measure and record compliance with this chapter. This occurred due to Self-Assessments not being collected and reviewed for completion. Staff will be trained on how to complete the Self-Assessment form thoroughly. Quality department will monitor for completion.Staff will be trained on how to complete the Self-Assessment form thoroughly. 02/22/2022 Implemented
6400.77(b)There were no scissors in the first aid kit. A first aid kit shall contain antiseptic, an assortment of adhesive bandages, sterile gauze pads, a thermometer, tweezers, tape, scissors and syrup of Ipecac, if an individual 4 years of age or younger, or an individual likely to ingest poisons, is served. Scissors were placed in the first aid kit. · This occurred due to TLC currently having a form on SharePoint that staff complete following a physical site check. Quality department will utilize the physical site check list form which was updated on 1/20/2022 to determine which homes have not completed the physical site check list. The quality department will send an email to Program Manager, and DORS to inform them of which homes need to be completed. Staff will be retrained Program Specialists will be trained on Physical Site Requirements beginning on 02/16/2022, all other staff will be trained during the staff meeting on 02/22/2022. We developed a schedule for staff meetings that will be held monthly beginning on February 22, 2022, as well as Program Specialist Trainings that will be held weekly beginning February 16, 2022. The purpose of the Staff Meetings are to communicate important changes to all staff, develop consistency, and train all staff on regulations, practices, and guidelines. All staff will be retrained on Fire Safety, Rights of the Individual, and Medication Error Reporting during the meeting. The purpose of the Program Specialist Trainings is to ensure that all Program Specialists are aware of, following, and in compliance with the regulations. During the first Program Specialist training, job responsibilities, medication administration & errors, physical site checklists/ home monitoring schedules, medical appointments, assessments, fire safety, individual rights, releases of information, and individual records will be addressed. Moving forward, Program Specialist training will focus on things that the Quality Department identifies as areas of concern (QD will be utilizing the Home Monitoring Tool, Physical Site Checklist and Fire Monitoring Tool to determine where the areas of need are). 02/22/2022 Implemented
6400.111(c)There is no fire extinguisher in the kitchen. A fire extinguisher with a minimum 2A-10BC rating shall be located in each kitchen. The kitchen extinguisher meets the requirements for one floor as required in subsection (a). TLC has placed a fire extinguisher in the kitchen. 02/28/2022 Implemented
6400.112(a)(Repeat from inspections dated: 1/11/21, 5/10/21, and 10/12/21)-There are no records maintained of a fire drill being conducted in August 2021 while individuals were residing at the home. Additionally, staff documented that the fire drill held in December 2021 was announced to participants. An unannounced fire drill shall be held at least once a month. This occurred due to TLC currently has a form on SharePoint that staff complete following a fire drill. Quality department will utilize the Fire Drill Log form which was updated on 1/20/2022 to determine which homes have not completed fire drills. Quality department will send email to Program Manager, and DORS to inform them of which homes need to be completed. Staff will be retrained no later then 2/22/22. 02/22/2022 Implemented
6400.112(e)(Repeat from inspection dated 1/11/21)-The fire drill held on 10/28/21 was not held during sleeping hours and was held at 7:30pm. In 2021, the home only had one drill held during sleeping hours on 4/20/21 at 11:30PM.A fire drill shall be held during sleeping hours at least every 6 months. Training on Fire Drill Requirements have been provided to all staff. 02/28/2022 Not Implemented
6400.112(g)According to the fire drill record, fire drills were only conducted in the late afternoon-evening hours. A fire drill was never held in the morning hours anytime from midnight to 1:14pm. Fire drills shall be held on different days of the week and at different times of the day and night. This occurred due to TLC currently has a form on SharePoint that staff complete following a fire drill. Quality department will utilize the Fire Drill Log form which was updated on 1/20/2022 to determine which homes have not completed fire drills. Quality department will send email to Program Manager, and DORS to inform them of which homes need to be completed. Staff will be retrained no later then 2/22/22. 02/22/2022 Not Implemented
6400.145(1)There are no records that the home has an emergency medical plan for Individuals #1 and #2 that includes the hospital or source of health care to be used in an emergency, the method of transportation to the hospital or source of health care, and the emergency staffing plan in a medical emergency.The home shall have a written emergency medical plan listing the following: The hospital or source of health care that will be used in an emergency. This occurred due to there being a standard form in AWARDS for staff to complete that did not meet regulations. Residential staff will be rewriting all emergency medical plans after creating a new template which will be based off the 6400 regulations. 02/28/2022 Implemented
6400.145(2)There are no records that the home has an emergency medical plan for Individuals #1 and #2 that includes the hospital or source of health care to be used in an emergency, the method of transportation to the hospital or source of health care, and the emergency staffing plan in a medical emergency.The home shall have a written emergency medical plan listing the following: The method of transportation to be used. This occurred due to there being a standard form in AWARDS for staff to complete that did not meet regulations. Residential staff will be rewriting all emergency medical plans after creating a new template which will be based off the 6400 regulations. 02/28/2022 Implemented
6400.145(3)(Repeat from inspection dated 1/11/21)-There are no records that the home has an emergency medical plan for Individuals #1 and #2 that includes the hospital or source of health care to be used in an emergency, the method of transportation to the hospital or source of health care, and the emergency staffing plan in a medical emergency.The home shall have a written emergency medical plan listing the following: An emergency staffing plan.This occurred due to there being a standard form in AWARDS for staff to complete that did not meet regulations. Residential staff will be rewriting all emergency medical plans after creating a new template which will be based off the 6400 regulations. 02/28/2022 Implemented
SIN-00194837 Unannounced Monitoring 10/12/2021 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.22(c)Repeat from Inspection dated 5/10/21- Individual #1's Snap Benefits are being used for the entire household and not just to benefit the individual. There was no consent form in the record, documenting Individual #1 consented to allowing their Snap Benefits to be used for the entire house.Individual funds and property shall be used for the individual's benefit. Staff for all supported individuals through the OADOS are given 30 days to get documents explained and signed by individuals or their guardians. 11/30/2021 Implemented
6400.64(a)Individual #1's bathroom was not clean and sanitary. There was a one-inch smear of fecal matter on the outside of the toilet on the bottom right. Individual #1's bathtub had a layer of black grime on the backside of the tub. There was a layer of dirt on the floor and walls of the bathroom.Clean and sanitary conditions shall be maintained in the home. The bathtub and toilet were promptly cleaned on the same day as the violation was noticed. 01/31/2022 Implemented
6400.82(f)Individual #1's bathroom did not have toilet paper available in the bathroom at the time of the inspection on 10/14/21. Individual #2's bathroom did not have paper towels or individual hand towels available at the time of the inspection on 10/14/21.Each bathroom and toilet area that is used shall have a sink, wall mirror, soap, toilet paper, individual clean paper or cloth towels and trash receptacle. This was provided in each of the bathrooms on the same day as the lack of availability was noted. 01/31/2022 Implemented
6400.112(a)There was no record of a successful fire drill being conducted in August 2021 An unannounced fire drill shall be held at least once a month. Fire Drill Monitoring and the entry of appropriate post drill information has been reinforced with all Quality Staff to Monitor and with ADOS personnel concerning unoccupied locations. 11/05/2021 Implemented
6400.141(a)Individual #1 had an annual physical on 9/29/20 and not again since; outside of the annual timeframe.An individual shall have a physical examination within 12 months prior to admission and annually thereafter. OADOS and CADOS personnel are rapidly making all necessary appointments as they have been identified. New CADOS and Nursing Personnel have made and kept appointments that were needed in each person's record as identified. 12/01/2021 Implemented
6400.143(a)Individual #1 is to brush their teeth twice a day and floss once a day. From 5/1/21 through 10/13/21, Individual # 1 only flossed 13 times. Individual #1 is to work out 15-20 minutes a day. From 5/1/21 through 10/13/21, only worked out for 15 to 20 minutes a day 27 times. The refusals for flossing and exercising were documented. There was no documentation that education was provided to Individual #1 training on the importance of following doctor's recommendations. Individual #1 refused to take all of their medications on the following dates: 5/29/21, 6/2/21, 6/7/21, 7/31/21, 9/2/21, 9/3/21, 9/12/21, and 9/20/21. There is no documentation that Individual #1 is being educated on the importance of following doctor's recommendations.If an individual refuses routine medical or dental examination or treatment, the refusal and continued attempts to train the individual about the need for health care shall be documented in the individual's record. The training of staff on the need to train individuals on the risks of not following medical orders/recommendations has been undertaken by the OADOS and CADOS personnel in these homes. I need to provide you with dates and training logs. 12/01/2021 Implemented
6400.144Repeat from 5/10/21- *Individual #1 is not safe around sharp objects. Sharp objects are to be locked in the home. On, 10/14/21, the date of the inspection, the sharp objects were unlocked. *Individual #1 attended their annual physical on 9/29/20. At that appointment it was recommended that the individual have lab work completed every six months to test their thyroid. The lab work was completed on 11/12/20 and not again since, outside of the six-month time frame. *Individual #1 had a psychiatry appointment on 7/26/21. At that appointment, it was recommended that a consult be had with the BCBA for review of head tapping and breaches of personal space. It was also recommended that the Functional Behavioral Assessment be re-evaluated. The consultation did not occur with the BCBA. The FBA was completed 12/21/18 and has not been updated since. *Individual #1 is to have a podiatry appointment every 8 weeks. Individual #1 had a scheduled Podiatry appointment on 8/23/21. Staff forgot to take Individual #1 to the appointment. Individual #1 was a no-show. No follow-up appointment has occurred. * Individual #1 was hospitalized through 10/7/21. Individual #1 was to follow-up with their Primary Care Physician within 7 days. As of 10/14/21, the Individual had not followed up with their PCP. The follow-up appointment is scheduled for 10/18/21; outside of the 7-day window. *Individual #1 is prescribed Urea Cream 40% to be administered twice a day. On 10/14/21, no Urea Cream was available in the home. On Individual #1's MAR the Fluticasone was marked as "not scheduled" from 10/14/21. Individual #1 is still prescribed Fluticasone and did not receive it on 10/14/21.Health services, such as medical, nursing, pharmaceutical, dental, dietary and psychological services that are planned or prescribed for the individual shall be arranged for or provided. Sharps were locked and staff was retrained within 24 hours of the notification of this citation The OADOS, Director of Operations, Director of Compliance and the BCBA all spoke with the mother and attempted to work with the physician's office to get an earlier appointment. The OADOS/CADOS are getting standing orders for this lab work for this individual from the PCP. Need to check on status. The BCBA has contacted appropriate parties and made appointments to do the assessment as required by the physician order. Urea Cream was obtained and the Quality Coordinator showed the OADOS how to do this and what to say to the pharmacy. We also identified and performed a certified investigation on this particular item and its lack of availability. It was completed and confirmed findings were made by the Admin Review on Friday, October 29, 2021. The OADOS is scheduling missed and standing appointments with the help of new CADOS personnel 12/01/2021 Implemented
6400.52(c)(6)Repeat from Inspection dated 8/11/21-Staff #1 to Staff #20 were not trained on Individual #1's Health and Safety Plan completed 10/29/20. Staff #1 to Staff #7, Staff #9, Staff #14 to Staff #18, and Staff #20 were not trained on Individual #1's Behavior Support Plan dated 11/1/18.The annual training hours specified in subsections (a) and (b) must encompass the following areas: Implementation of the individual plan if the person works directly with an individual.A new training methodology with different signed training logs was put in place within 3 days of the licensing inspection by the BCBA, Director of Operations, Director of Services and the ED. 12/01/2021 Implemented
6400.165(c)Repeat from Inspection dated 5/10/21-On 5/24/21, Individual #1 did not receive their Divalproex 500mg at 12pm. Individual #1 did not receive their Risperidone 1mg at noon on 5/25/21. Individual #1 did not receive the following medications on 6/27/21: Benztropine .4mg at 4pm, Divalproex 500mg 4pm, Divalproex 500 mg 8pm, Lamotrigine, Melatonin, Oxybutnin, Risperidone 2mg at 4pm, Tamsulosin, Urea Cream, and Vasoline. Individual #1 did not receive their Urea Cream or Vaseline on 8/26/21. The Individual did not receive Urea Cream on 9/3/21 nor 9/10/21 as prescribed.A prescription medication shall be administered as prescribed.Continued retraining in CaraSolva will be performed for all staff. All staff have been retrained/trained (if new) in ODP's Med Admin Training Program. Emphasis on this process continues. 12/01/2021 Implemented
6400.166(a)(11)Repeat from Inspection dated 5/10/21- Individual #1's MAR does not list the diagnosis/purpose for each medication.A medication record shall be kept, including the following for each individual for whom a prescription medication is administered: Diagnosis or purpose for the medication, including pro re nata.A software update request with CaraSolva has been requested, also with Foothold (AWARDS), but nothing is imminent. The Nursing Staff has completed this part of their project as of 10/30/21. 11/15/2021 Implemented
6400.166(b)The following medications that were administered, were not logged immediately on 9/25/21 at the 8am dose: Oxybutnin, Risperidone, Vaseline, Vitamin D3, Benztropine, Divalproex, Fluticasone, Lamotrigine, Levothyroxine, and Loratidine.The information in subsection (a)(12) and (13) shall be recorded in the medication record at the time the medication is administered.A software update request with CaraSolva has been requested, also with Foothold (AWARDS), but nothing is imminent. Late administration does not show as an error. 12/31/2021 Implemented
6400.167(a)(1)Individual #1 did not receive their Urea Cream on 9/23/21, 9/24/21, nor 9/30/21, because the medication tube was empty. On 10/8/21, Individual #1 did not receive the following 8pm meds: Divalproex, Lamotrigine, Melatonin, and Oxybutnin. Individual #1 did not receive their 8am dose of Fluticasone on 10/14/21. Individual #1 did not receive their 8am dose of Levothyroxine on 10/11/21 or 10/12/21.Medication errors include the following: Failure to administer a medication.Training on Incident Reporting for the whole agency begins on November 5. The Quality Coordinator and two CIs are auditing medication administration reports for October to identify errors. 12/01/2021 Implemented
6400.167(c)Individual #1 did not receive their Urea Cream on 9/23/21, 9/24/21, nor 9/30/21, because the medication tube was empty. On 10/8/21, Individual #1 did not receive the following 8pm meds: Divalproex, Lamotrigine, Melatonin, and Oxybutnin. Individual #1 did not receive their 8am dose of Fluticasone on 10/14/21. Individual #1 did not receive their 8am dose of Levothyroxine on 10/11/21 or 10/12/21. The medication errors were not reported to EIM.A medication error shall be reported as an incident as specified in § 6400.18(b) (relating to incident report and investigation).Training on Incident Reporting for the whole agency begins on November 5. The Quality Coordinator and two CIs are auditing medication administration reports for October to identify errors. 12/01/2021 Implemented
SIN-00181483 Renewal 01/11/2021 Non Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.15(a)REPEAT VIOLATION FROM 12/10/19:There is no indication that a self-assessment was completely in the required time period.The agency shall complete a self-assessment of each home the agency operates serving eight or fewer individuals, within 3 to 6 months prior to the expiration date of the agency¿s certificate of compliance, to measure and record compliance with this chapter. A self-assessment is necessary to understand any deficiencies within a residence, be able to correct them in a timely manner, identify safety hazards for the supported people and provide guidance to the staff in areas necessary for regulatory compliance. Violations occurred because the self assessments were not completed nor submitted within the allowed 3-6 month window before license expiration A lack of complete understanding by new staff, including ADOS, Directors and Quality about when the 3-6 month window opens and closes for submittal of the document Within the months of February and March each ADOS, Directors of Residential Services, Quality Staff, including the Director of Compliance, the Quality Coordinator and Quality Assistant will receive trainiing in the completion of the self assessments. In addition, the Program Managers will participate in the trainings. A training log of participants will be kept and maintained by the Quality Department. 1. TLC commits to one timely self assessment in each calendar year. The self assessment will be done in May beginning in 2021 and will continue in 2022 and each succeeding year 2. The May self assessment will be submitted for each location in accordance with the regulation. 3. The Quality Department, specifically the Quality Assistant will maintain a paper copy as well as a folder in Sharepoint where each assessment will be electronically filed in a folder titled Self Assessments-Residential. 4. Each Service Area's ADOS staff will review within 4 weeks with the Director of Compliance, Quality Coordinator, Quality Assistant and appropriate Director of Services. 5. The assessment identification of deficiencies will be used to develop an in-house correction plan. 6. The Quality Coordinator and Quality Assistant will monitor the correction plan, report to the monthly quality meeting the status of the POCs and the Compliance Director will report at a quarterly meeting in of the Directors in writing the data/finidings regarding compliance with this POC and the status of each location's assessment. 7. All assessments will be reviewed and completed with Plans of Correction by June 20th. 8. All new leadership staff will complete a training during their orientation on self assessments and their importance to each location within the company. 03/05/2021 Implemented
6400.103There are no written emergency evacuation procedures for the home.There shall be written emergency evacuation procedures that include individual and staff responsibilities, means of transportation and an emergency shelter location. Ensure a calm transition and the safety of people in care in an emergency situation Plans used in the past were found to be inadequate There has been an increased rate of staff and leadership turnover Directors will review the regulation and develop an evacation template plan that is sufficient for all residents. The Program Managers and Associate Director of Services will tailor to their specific locations. The Director of Compliance and the Residential Directors will meet semi-annually in June and November to review the evacaution plans for the residences. 03/12/2021 Implemented
6400.110(e)This home has three stories including the basement. The smoke detectors were not interconnected.If the home serves four or more individuals or if the home has three or more stories including the basement and attic, there shall be at least one smoke detector on each floor interconnected and audible throughout the home or an automatic fire alarm system that is audible throughout the home. The requirement for homes with three or more stories does not apply to homes licensed in accordance with this chapter prior to November 8, 1991. This regulation is important to ensure the people we support and staff have the eariest possible warning of a fire. Having interconnected smoke detectors allows for earlier notification of a fire no matter where the fire is located in a house. All smoke detectors did not sound an alert when the test button was pressed on the second floor smoke detector. The interconnecting function of the smoke detector(s) malfuntioned. Maintenance replaced and tested the smoke detectors on 1/14/2021. All detectors went off when only one was tested. When DSP or management staff perform the monthly fire drills, they will make sure to check all smoke detectors are sounding an alarm even when only one button/detector is pressed/tested. 03/19/2021 Implemented
6400.112(a)There were no fire drills conducted in the following months: 12/2019, 5/2020, 6/2020, 7/2020, 8/2020. An unannounced fire drill shall be held at least once a month. Consistently completing fire drills ensures that staff and persons in care understand how to respond in the event of a fire emergency. There was no documentation that the fire drills were conducted Documentation was not adequately maintained Fire Drills are now input and montiored into the Fire Drill log monthly by Program Specialist/Associate Director of Services/Program Manager. The Listed supervisors were retrained on the fire drill regulations to ensure understanding of all requirements. 1) All staff will be training in the regulation and its importance. A training log will be maintained of this training. 2) The PM of each house will monitor the completion of the fire drill. 3) In addition the Quality Coordinator and the Quality Assistant will monitor each house and their performance along on at least a monthly basis. A notification will be sent to any home on the nearest business day to the 15th of the month if a fire drill entry has not happened at a home. This will be done with a review of an MS FORMS document that will mirror the old Google form no longer available to staff. 4) A report will be made to the ADOS-Operational Group and the Quality Meeting monthly and to the Director's meeting quarterly. The Quality Meeting Group, consisting of the HR Director, the three Directors of Services, the Training and Development Coordinator, the Director of Compliance and the Quality Coordinator and Assistant will report monthly at those meetings. Minutes of these meetings will be maintained. 03/12/2021 Not Implemented
SIN-00141525 Renewal 11/14/2018 Compliant - Finalized
RegulationLIS Non-Compliance AreaCorrection RequiredPlans of CorrectionCorrection DatePOC Status
6400.64(a)Rotted Pumpkin in Individual # 1's room.Clean and sanitary conditions shall be maintained in the home. Pumpkin has been removed from Individual #1's room on 11/20/2018 when the noncompliance was noted. This regulation was reviewed with the staff in the home and further noncompliance will result in appropriate HR disciplinary action. This issue/noncompliance was discussed with Program Management team on 11/23/2018. On 12/2108 the Chapter 6400 General Safety and Fire Safety Checklist was revised to ensure proper oversight. The date of the revised safety checklist is indicated on the form. See Attachment #1 Completion of the Chapter 6400 General Safety and Fire Safety Checklist is the responsibility of the Operational ADOS/Program Manager to be completed monthly. This Checklist will be submitted to the Quality Department by the 5th of each month for review of compliance. Members of the quality management team will randomly check residences to ensure the residences are remaining compliant. All Program Managers will be trained in the use of the Chapter 6400 General Safety and Fire Safety Checklist as part of their new employee orientation and also management orientation. A Practice and Guideline will be implemented for reference on how to complete the Chapter 6400 General Safety and Fire Safety Checklist. TLC has also made the decision to restructure management responsibilities within the homes. Effective 2/1/2019 the Program Managers will only be responsible for 1 home. This change will ensure greater oversight and monitoring of day to day operations and supports for the individuals. This is a result of the increased expectations and enhanced regulations required to provide revolutionary supports to all individuals in Typical Life Corporation. 01/31/2019 Implemented
6400.67(a)Side room wood floor with multiple chips out of wood flooring.Floors, walls, ceilings and other surfaces shall be in good repair. The violation occurred because we are still in the process of completing all the needed renovations at the house. The home is being renovated in phases as to have as minimal impact to the 2 individuals living there that are diagnosed with Autism and are at home during the day. Typical Life Corporation will be rolling out person centered planning (PCP) training for all staff. In the training staff will learn about PCP thinking and tools they can use to support individuals. This will help staff identify how they can support individuals with challenging behavior. The use of PCP will be evidence through the use of PCP tools documented in the person's record. Training records will also document the progress of rolling this training out to all staff. We expect this to be a long term effort over the next eighteen months and we plan to incorporate this into new employee orientation. The Director of Properties will work with the CFO and ED to continue the process of renovating homes in stages, assessing needs of each home and seeking contractors to complete the work with structured plans to have work completed. This will be completed by the Director of Properties. On 12/2018 the Chapter 6400 General Safety and Fire Safety Checklist was revised to ensure proper oversight. The date of the revised safety checklist is indicated on the form. See Attachment #1 Completion of the Chapter 6400 General Safety and Fire Safety Checklist is the responsibility of the Operational ADOS/Program Manager to be completed monthly. This Checklist will be submitted to the Quality Department by the 5th of each month for review of compliance. Members of the quality management team will randomly check residences to ensure the residences are remaining compliant. All Program Managers will be trained in the use of the Chapter 6400 General Safety and Fire Safety Checklist as part of their new employee orientation and also management orientation. A Practice and Guideline will be implemented for reference on how to complete the Chapter 6400 General Safety and Fire Safety Checklist. 01/31/2019 Implemented
SIN-00241356 Renewal 04/01/2024 Compliant - Finalized
SIN-00224405 Renewal 05/22/2023 Compliant - Finalized
SIN-00086417 Renewal 10/20/2015 Compliant - Finalized